experiences as reception/front office clerk, main tasks including guest relations, support/advice for group and individual guests, greeting/farewell, personal responsibility for the entire front office, complaint management, handling arrival/departure formalities, cooperation with other departments, independent work in the bar/breakfast service, appropriate cashier management. Degree: B.A. Tourism management, Heilbronn. During my studies: temporary work at Heilbronn Marketing GmbH, e.g. Heilbronn Rose Market. Internship semester: Marketing / Event Management, Wallmedien AG, incl. Marketing Support, Office Management. Before studying: Training as an international tourism assistant at BEST-Sabel Berufsakademie, Berlin. Incl. Internship in cultural marketing at Hekticket / ARticket: customer service, event ticketing, sale of tourist products etc.
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