CCW 2027 in Berlin

CCW 2027, Europe's leading congress trade fair for innovative customer dialog, will take place from 23 to 25 February 2027 at the Estrel Congress Center in Berlin. This international platform will bring together experts and managers from the customer service and call center sector to discuss the latest developments, strategies and technical solutions. The trade fair offers a comprehensive overview of the industry's products and services on an exhibition area of 8,000 m².

Main topics of the fair:

• Call center technologies and equipment
• Customer service and communication solutions
• Quality and personnel management
• Artificial intelligence and digitalization in customer dialogue

With 200 exhibitors and around 8,000 visitors, the CCW is one of the most important events in the industry. In addition to the trade fair, the accompanying congress offers numerous specialist forums, workshops and networking opportunities to promote exchange between industry experts.
During the three days of the trade fair, visitors can experience the dynamics of the international customer dialog industry, be it in the Speakers' Forum, at the TeleTalk demo forum, in the “the next experienceDesign by HCD” experience world or in other exciting trade fair forums.