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Laura, 34

Waiter / Waitress (m/f/d)

11/2009 – 10/2012 Trigion Services, Amsterdam
• Handling of information requests
• Receiving customers and visitors
• Telephoneboard
• Front office activities
• Supporting facility department
• Reservations
• Customer Care


09/2012 – 10/2012 Starbucks Deutschland GmbH, München
Barista

07/2013 – 09/2013 Ygomi Europe GmbH, München
Customer Care Agent Niederlande & Sixt Rental Cars
• Customer service for BMW clients
• Handling of information request
• Handling of emergency calls
• Supporting the Dutch, English and German market
• General information


Seit 09/2013 Limango GmbH, München
Private shopping platform
• Process invoices
• Preparation of billing and invoicing
• Evaluating and processing refund claims
• Analysing and correcting payments
• Reclamations
• Supporting customers
• Answering e-mails from customers by e-mail and telephone
• Translate text German to Dutch and Dutch to German

Education:
Completed professional training
Languages:
German - Business fluent (C1) German not native language
English - Fließend in Wort und Schrift (B1 / B2)
Holländisch (Mother tongue)
Clothing measurements:
Height: 1.73 m
Chest: 96
Waist: 80 Hips: 92
Shoe size: 39
Available in:
München & Augsburg
Customer reviews from jobs via InStaff (one or more reviews translated from German)
Deli Star für Deli Star Bagel & Coffee GmbH
02.11.2016
Freshbury Catering bei Glaströsch für Freshbury GmbH
01.03.2016
Laura was fantastic! Very competent, quick and independent. Optimal assistance on our event.
Freshbury Catering für Freshbury GmbH
09.02.2016
We were very happy with Laura's dedication. She was very quick, exceptionally sympathetic and very competent. We would hire Laura anytime!

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